A while back I posted about damage to one of rifles, a Kel-Tec SU-16B, and promised a report on how the company handled the repair under their lifetime warranty. I'm pleased to say that it's back in my hands, with the time to repair being about two weeks, rather than the 4-6 week delay promised. They not only replaced the broken plastic upper, but the bolt and carrier assembly which could have been damaged by impact.
I took the repaired rifle out to the range last Saturday, and not only does it work but it seems to be grouping a bit better than before. My only gripe is the $70 it took to ship it to the factory for repairs due to the required options for a firearm. Also anyone finding themselves in a similar situation shouldn't bother trying to contact the company by e-mail or Web, they seem to be totally unresponsive to that channel. On the other hand, their phone support line had a short hold time and give me quick and courteous answers to my questions about shipping and repair.
So +1 Kel-Tec.
